REFUND AND RETURNS POLICY
At Streich.Store, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple returns and refunds policy to ensure your shopping experience is as pleasant as possible.
30 DAY RETURN
Goods must be returned within 30 days of delivery.
The product must be unused, unwashed and must be in the same condition as when you received it.
Items must have original labels, packaging and accessories.
Items that cannot be returned:
Gift card
Final sale items
Items are marked as non-returnable on the product page.
How to Return Goods
Return Request:
Contact our customer care team via email [email protected] with your order number and return reason.
We will provide you with a return confirmation code and instructions on how to return the product.
Returned Product Packaging:
Pack your product securely in the original packaging if possible. Includes purchase receipt and return confirmation code.
RETURN PRODUCT
Send your product to the address provided in the return confirmation instructions.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product.
REFUND PROCESS
Once your return request and product inspection are confirmed, we will process your refund as follows:
Refund Time: The refund process will be processed within 30 business days from the date we confirm the product is eligible for return. The exact time it takes for a refund will depend on the original payment method you used for your purchase.
Refund Method: Refunds will be made to the original payment method you used. If the original payment method is no longer available (e.g., the card has expired or the account has been closed), we will contact you to discuss an appropriate alternative refund method.
Refund Notification: Once the refund is complete, we will send you an email confirming the details of the refund transaction. Please review the information in the email and contact us if you have any questions or problems with the refund.
PLEASE NOTE THE FOLLOWING POINTS
If the return is due to a change in personal preferences, the customer will be responsible for paying return shipping costs.
If the return is due to our error (e.g. wrong product delivered, defective product), we will cover the return shipping costs.
LATE OR MISSING REFUNDS
If you still haven’t received your refund, first check your bank account then contact your credit card company as it may take some time before you receive your refund. Official posting.
Next, contact your bank as sometimes it takes some processing time before the refund is sent.
If you’ve taken all of these steps and still haven’t received your refund, please contact us.
MY PRODUCT HAS BEEN DAMAGED
We are committed to bringing the best quality to customers. If this is the case, you can refuse to accept delivery at the delivery point and the product will be returned with the driver.
Please take photos of the damaged product if possible. Please contact us via email or call us, please attach pictures.
CONTACT US
If you have any questions or concerns regarding this Refund and Returns Policy, please contact us
Email: [email protected]
Address: 12906 Connell, Overland Park, KS 66213, USA
Working hours: 8AM – 6PM (from Monday to Friday, off Saturday and Sunday)